It's gotta be perfect
TÜV Süd awards Harley-Davidson Stuttgart the Service Quality Award
• Outstanding performance in the main inspections
• No defects in the last 300 inspections
(Neu-Isenburg, September 20th, 2017) On Friday, September 15th, the champagne corks popped at Harley-Davidson Stuttgart: TÜV Süd had just awarded the authorized dealer from Baden-Württemberg's capital one of its coveted “Service Quality Awards”.
The prize is awarded to TÜV Süd workshop partners where the mobile expert teams carry out general inspections and where the customer vehicles have the fewest defects. The Stuttgart Harley-Davidson representative must have bored the inspectors over the past twelve months, because within a full year there was absolutely nothing to complain about in the customer's vehicles. Three hundred bikes in a row received the sticker without any problems within this period.
A total of five motor vehicle companies were honored by TÜV Süd this year, Harley-Davidson Stuttgart is the only motorcycle dealer among them - and came first in the overall ranking together with two car dealers. “We are really happy about the award,” commented Jan Stengl from the Stuttgart Harley representative. “This award shows what a good job our workshop team does every day. We will do everything we can to maintain our zero percent error rate for the HU of our customer bikes in the future.”
Up to 25 machines per TÜV day are inspected at the US motorcycle manufacturer's Stuttgart representative office. It's not just the long-term collaboration with the experienced inspectors that pays off, but also the good preparation of the bikes, which are all thoroughly checked in the workshop before their general inspection.
Jan Stengl accepted the award at the International Motor Show in Frankfurt am Main on behalf of the entire 18-person Harley team. The 41-year-old, together with his 39-year-old colleague Jan Löll, is intended for the company succession at Harley-Davidson Stuttgart. “What a debut for our designated successors!” says Gerd Maier, who founded the company in 1985 together with Fred Pistor and has run it with him ever since. “The two youngsters have really proven that they have what it takes.”
“Congratulations to all employees at Harley-Davidson Stuttgart,” said Frank Klumpp, Marketing Director Harley-Davidson Germany, Austria and Switzerland. “We are proud that our authorized dealers continue to receive awards, and our ongoing internal training measures will continue to help ensure that they are among the best in the entire industry.”
(Image credit: Michael Bolay)
The photo shows Jan Stengl (Harley-Davidson Stuttgart) and Jürgen Wolz (TÜV Süd) together with two trade fair hostesses at the IAA.